Can you call me before you come out?
Absolutely. We’re happy to call or text you ahead of your scheduled appointment to let you know we’re on our way. Just let us know your preferred method of contact when you book your service.
Do you charge by the hour?
No, we do not charge by the hour. Our pricing is based on a flat-rate service model, which ensures transparency and eliminates surprises. You’ll know the estimated cost of your appliance repair upfront, with no hidden fees.
How are appointments scheduled?
Appointments can be easily set up by calling or texting us directly. We aim to offer flexible scheduling to fit your availability and provide timely service throughout Edgewater, Hoboken, and surrounding areas.
Are there any appliances you don't service?
Yes, we do not repair small countertop appliances such as toasters, blenders, coffee makers, or electric kettles. Our focus is on major household appliances like refrigerators, ovens, stoves, washers, dryers, and dishwashers.
Do you offer weekend services?
We offer limited weekend availability for emergency appliance repair services only. Emergency weekend visits are available for a flat fee of $150. Please call or text us in advance to check availability and schedule urgent service.
Do you sell appliance parts separately?
No, we do not sell appliance parts individually. At RJ Appliances, we focus exclusively on providing full-service appliance repair and installation. However, if your repair requires a specific part, we will source it for you as part of the service process.
Do you offer warranties on your repair services?
Yes, we stand behind the quality of our work. All appliance repair services come with a warranty to ensure peace of mind and customer satisfaction. Specific warranty terms may vary depending on the repair and parts used—please contact us for full details.
What happens if you don’t have the part needed for my repair?
If we don’t have the required part in stock during your initial visit, we will promptly order it and schedule a return visit to complete the repair. We aim to minimize downtime and keep you informed every step of the way.
Do you offer same-day appliance repair services?
Yes! We provide same-day service when available, especially for emergency appliance repairs in Edgewater and Hoboken.
What happens if my appliance can’t be repaired?
If your appliance is beyond repair, we offer full-service replacements—including removal of the old unit, delivery of the new one, and expert installation.
Is the diagnostic fee applied to my final bill?
Absolutely. If you proceed with the repair, your $125 diagnostic fee is deducted from the total service cost.
What types of appliances do you work on?
We repair and install all major home appliances, including refrigerators, freezers, ovens, dishwashers, washers, dryers, and more.
